Alexandria's Design — Healthcare Trainings
ECM Policy Guide
Training Simulation Game
A complete onboarding course for newly hired Care Managers at California community-based organizations operating under CalAIM Enhanced Care Management.
Case Day 1 — Population of Focus: Adults Experiencing Homelessness
Kathy Whitfield
You'll step into your role as a Care Manager at Bridgepoint Community Health. Today, your first stop is Kathy Whitfield — Day 1 of her arc.
Care management is a longitudinal relationship that unfolds across the year. You'll move between Members the way a real CM works a panel during a day — verifying eligibility at every new encounter, documenting every contact.
Estimated playtime: 45–60 minutes for a full panel walkthrough · Headphones recommended
Three days later.
No response from Kathy.
The mail to the Sunrise Motel hasn't been picked up. Her voicemail box is full.
A few minutes later.
Voicemail again.
You left Kathy a warm message with your name, the agency, and a callback number. Logged the attempt.
Marisol Ortega, LCSW
Your supervisor · Bridgepoint Community Health
End of Day One — Sample
Here's what landed in Kathy's chart today.
This is what an auditor would see if they pulled your file. Every line is mapped, invisibly, to a Core Service Component of the ECM Policy Guide.
